FAQS

Here is the most asked questions we get and information we think you might need. If you have any more questions please email us at: customerservice@atyanidesigns.com 

Q: Why does shipping take so long?

A: To keep prices low we source our products from overseas and pass along the savings to you, however this does lead to longer shipping times. We try to make the shipping times explicit as possible throughout the purchasing process but we do understand it can still be frustrating to have to wait. We sincerely apologize for the delay and any inconvenience it may have caused.

Q: So what is the estimated shipping times?

A: Our estimated shipping time is 7-20 days depending on what warehouse your item is dispatched from. 

Q: How can i track my order?

A: Track your order here

Q: How do i return an item or process a return?

A: Simple! Please refer to our shipping policy to get all the information. All items must be in an unworn and undamaged condition, unsoiled, unwashed, and is within our 30 day return policy. Refer to our shipping policy for more info. 

Q: Do you ship internationally? 

A: We currently do ship worldwide. Please be aware that these conditions can change in the future. 

Q: Something i purchased is now on sale, can i receive a price adjustment?

A: Due to high demand and availability issues we dont offer price adjustments. We apologize if this is an inconvenience. 

Q: How do i change or cancel my order?

A: Unfortunately were unable to cancel or change an order after it is placed. You can always return or exchange an item with accordance to our shipping policy. 

Q: What payments options do you offer?

A: At this time we currently accept all major cards: VISA, MASTERCARD, DISCOVER, AND MASTERCARD. We also accept PAYPAL, GOOGLE PAY, APPLE PAY. 

Q: I placed an order but never received a conformation email

A: Sometimes emails pay end up in your spam folder, so check there first! If you still havent received it then please email us at sales@atyanidesigns.com

Q: Does Atyani Designs have a size chart?

A: Yes we do have a size chart. You can navigate to it from the bottom of our home page.